GOOD TO KNOW / RETURNS
Returns
Discuss the applicable conditions before completing a purchase.
Terms before purchase
Return eligibility, any return period, condition requirements, exceptions and costs must be confirmed as part of the purchase discussion. No universal return window or free return service is promised here.
Contact us first
Before sending a product back, contact info@vbeem.com with its model, purchase reference and the reason for your request. We can discuss the applicable process and return instructions. Do not send products to an unconfirmed address.
Damaged or incorrect items
If you believe an item arrived damaged or does not match the agreed purchase, contact us with the relevant details so the issue can be reviewed. This summary does not remove rights available under applicable law.
Last updated: October 21, 2026